Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping baskett. After you have finished your selection, click on 'Basket' and click on 'Proceed to Secure Checkout' You will be asked for a few details that we need to be able to complete the order

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet via our Shopping Cart (but, please, not by email).

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term in the case that we are no longer able to supply a particular product for some reason.

Shipping And Handling

We charge a flat rate  (*see below) per order to cover postage and packing.

Shipping rates :-
UK Deliveries £2.00 (Recorded Delivery additional .75p RECOMMENDED due to current poor service by Royal Mail)
Channel Islands £6.00
Europe £7.00
Usa/Canada £10.00
Austrailia £10.00
South Africa £10.00

Overseas signed for additional £3.70 RECOMMENDED

For deliveries to other Countries please Email Lorraine@a1crafts.co.uk for a quotation.

We reserve the right to charge extra postage for heavy items or to cancel the order.

VAT

VAT (15%) is included in all prices and is charged on all purchases made within the European Union. Please note for Worldwide purchases the VAT amount is deducted at the checkout before payment is made.

Delivery Schedule

We deliver your order right away as long as the item is in stock on our shelves. We will normally send your order to you in 2 business days. International orders generally take a few days longer.
If an item is not in stock we will contact you with an estimated revised delivery date. This may only be a few days - but can be longer if our supplier is also waiting for new stock to arrive.

Back Orders

If your item is not in stock, we will back order for you. You will be contacted with the option to cancel your order if you would rather not wait.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. items must be returned in the original condition. Return postage will not be refunded. We reserve the right to charge a restocking a fee.(typically 15% of purchase price)

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01604 505055 (International +44 1604 505055) fax. 05600 764216  or write to us at Unit 12, Twigden Barns, Brixworth Road, Creaton, Northamptonshire, NN6 8NN, United Kingdom

Privacy Policy

A1crafts do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm